TERMS & CONDITIONS

 

The contents of this site are provided “as is” without warranty of any kind unless specified in writing in the form of an official quote or proposal. The owner of this site and anybody associated to this site in any way, from now on collectively called “Sellers”, assume no responsibility for errors or omissions in these contents. The Sellers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Sellers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation – data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Sellers have been informed of the possibilities of such damages. The Sellers cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

The Ukumbagold.co.za website may not be reproduced, duplicated, or exploited for any commercial purpose without written consent.


OUR RIGHTS

We reserve the right to:

Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

Change these Conditions from time to time and your continued use of the Website, (or any part of) following such change, shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.

We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

All prices are subject to change without notice. All prices are subject to exchange rate fluctuation.

We offer products for sale, subject to them being in stock with our suppliers at the time of purchase. Being an online shop, we do not physically carry any stock. Feel free to confirm stock with us prior to making a purchase. If you do make a purchase and the item is not in stock, we reserve the right to cancel the order and refund you in full.

Errors and Omissions Expected. (E&OE)


PRIVACY POLICY & USE OF YOUR E-MAIL FOR OUR MARKETING MAILING LIST

The Ukumbagold.co.za Site may collect certain information about your visit, such as the name of the Internet Service Provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Website from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

By registering on ukumbagold.co.za/shop, you agree to be automatically subscribed to our marketing mailing list permitting us to send you newsletters and information about our website, events, promotions, etc. You will have the opportunity to UNSUBSCRIBE at any time, by clicking on the unsubscribe link contained within any of our communications.

Ukumbagold.co.za/shop will not sell, share, or rent your email address or any other personal information collected on this site. We will take all measurable steps to ensure that your details remain confidential at all times.

If you have any questions or concerns about our privacy policy or use of your e-mail for our marketing mailing list, please send us an E-mail. By using this website, you signify your acceptance of our Privacy Policy and use of your E-mail for our marketing mailing list.

PRODUCT AVAILABILITY AND DELIVERY POLICY

All products advertised on the Ukumba Gold Online Shop are guaranteed to be genuine and new. We source all products through the official South African distributors or manufacture ourselves.

Ukumbagold.co.za/shop is an online shop and does not physically hold stock of all the products listed. In most instances, the products are shipped directly from our South African suppliers. We are therefore unable to guarantee the availability of stock. We recommend contacting us to confirm the availability of stock prior to placing an order. We will only be liable for the delivery of products when the products are available. When products are no longer available after the conclusion of a sale, we will notify you and you will be entitled to either selected another product or choose to receive a refund in full.

DELIVERY CHARGES

The price of products advertised on the Ukumbagold.co.za Online Shop exclude delivery charges which are additional unless stated otherwise. Delivery charges will be presented to you during the checkout process and are applicable to deliveries to major centres. Deliveries to outlying areas, plots, hospitals, universities, shopping centres and other non-residential type properties may incur additional delivery charges. Delivery charges are therefore subject to change, and we reserve the right to requote you on delivery. Should the delivery costs change, we will inform you and you will have the choice to either pay the difference or cancel your order, in which case we will refund you in full.


UNDELIVERABLE PACKAGES

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.


ORDER PROCESSING

Order processing will not begin until we receive a confirmed order and full payment reflects in our bank account.

WARRANTY, RETURNS AND REFUNDS POLICY

All products are warranted to be new and free of defects at the time of shipping/collection. All products are subject to the manufacturer’s terms and warranties. It is the buyer's responsibility to request full detail of each product specific warranty. The following information is a general guideline to most products advertised on our online store www.ukumbagold.co.za/shop and does not necessarily pertain to all products and services provided by Ukumba Prospecting Equipment Pty Ltd. 

 

In the unlikely event that a product should become faulty during the warranty period, the product may be returned in order to effect repair or replacement where applicable. If reporting the fault to us within 7 days of having received the product then we will cover the cost to have the faulty product collected and returned to you, anywhere within South Africa or an available technician will be sent out to your site in the event that a return is logistically not possible due to size.  If the fault occurs after 7 days of having received the product, then the costs to return the product and send it back to you will be for your account. Warrantees do not apply to wearing parts and mechanical machinery specially manufactured will be supplied with a critical spare parts list, as well as its limited warranty & terms. 


Prior to returning faulty products, you agree to contact us first so that we can provide you with the necessary details to effect the return.

The manufacturer or its official distributing agent will, at their sole discretion, determine if the repair or replacement can be honoured under the terms of the warranty. All warranty claims will be subject to a report disclosing all information regarding the faulty product, possible cause and whether the warranty will be granted or declined. Their decision is final and no correspondence will be entered into.

Unwanted goods except for orders that have a manufacturing lead time, may be returned for a refund within 7 days from having received your order on the condition that all returned goods are returned unopened, un-used and in their original packaging, along with all the original contents. All unwanted goods are subject to a 15% restocking fee. Delivery fees will not be refunded and the cost of returning the goods will be for your account. Any special orders, designs or items with a manufacturing lead time can not be returned for any refunds. 

PRICING AND PRODUCT INFORMATION

Ukumba Prospecting Equipment (PTY) LTD is VAT registered and all advertised prices on the website www.ukumbagold.co.za/shop include VAT.

While we strive to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, images, information related to text, pricing, availability, product descriptions and package contents) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price or with incorrect information, Ukumbagold.co.za/shop shall have the right, in its sole discretion, to refuse and cancel any orders. Cancelled orders already paid for will be refunded to you in full.

PAYMENT OPTIONS

Payment can be made by Electronic / Internet Banking Transfer (EFT), Credit Card, PayFast instant EFT. Sorry, no cheques. If selecting EFT as your payment option during checkout, our banking details will be e-mailed to you upon completion of the checkout process.

We request that you confirm stock availability prior to making payment.


EFT (ELECTRONIC FUND TRANSFER)

One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to Checkout and confirm your order. You will receive an e-mail confirmation of your order where Ukumbagold.co.za bank account details for payment will be provided. Your order will only be shipped once the funds reflect in our bank account as detailed below.